Please visit jenn_sd and say hello! New comments cannot be posted and votes cannot be cast. I feel reassured that I handled an unhappy buyer appropriately but it still stings to be accused of something untrue. You didnt mention if it has any flaws if it is true to size, or whatever. I realize eBay returns system is just as faulty as I have used their platform for certain items, but at least I can get in touch with a HUMAN when I call customer service and not get a bunch of computer generated responses. Questions? Thoughts? Select Done On the web Add images that clearly depict the reason for the return and include a description of the return. Beside your current address, select Change. Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. Honestly though, I don't really want to be found. What other tips do you have for return cases? 7. It was washed and hung to dry prior to being listed, and there were no odors. Couldnt I just put down the address of the post office ? If there are no issues, the buyer is refunded the money and the seller can relist the item. The size is often on the sole or inner heel area. Click on your profile picture to reveal the dropdown menu. In the third case, the buyer asked if there was a defect in a certain area of the item. On the web So dont worry about it. For more information, please see our Username etc. Im going to look into getting a PO Box. Go to the Poshmark website, and log into your account. If not, learn your lessons and make sure it doesnt happen again. Any other new and upcoming apps that may be better for sellers with closets of +300 items? If you are adding or editing an address, you may be prompted to complete our The platform has over 80 million users, with over 200M available listings. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Another month just flew by. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Has a case been opened against you on Poshmark? by otrootra. For more information, please see our step 2 To change your shipping or return address, click on 'Change' next to your address. For some reason, she changed her mind before Poshmark even responded and kept the item. It appears that on USPS click n ship I have to provide a return address in order to print the label. Upon receipt of the dress, the buyer maintained that I had sold her a used dress because of the label discoloration. Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. I tried blocking them but the listings still show up. Write a description about the return. Privacy Policy. To file a return: In the app Select your Account Tab (@username). Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . Press question mark to learn the rest of the keyboard shortcuts When someone states that you purposely sold them a dirty item, its difficult not to be defensive. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. I believe making extra money from reselling your stuff or saving money by spending wisely is ideal. and our But don't trust the post office to store return info in their tracking info. To avoid Poshmark returns, make sure you ship as quickly as possible. If a buyer is asking for a refund because the item doesnt fit, then mention Poshmarks return policy. I requested for more information, and she provided it. So it is time to do, Read More September/October 2021 Blog Income Report $714.34Continue, Last Updated on November 23, 2021 by Bree Do you want to learn how to sell on Facebook Marketplace, and, Read More How To Sell On Facebook Marketplace | How It WorksContinue, Your email address will not be published. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. Go to your account tab and then tap on My Address'. This piece was very well said. Select Edit to edit an address or select Add Address to enter a new address. Add images that clearly depict the reason for the return and include a description of the return. And let your pictures show the brand name, size, care instructions and fabric type label, flaws (tears or pilling), etc. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Click on your profile picture to reveal the dropdown menu. Select from a previously saved address or add a new one by selecting Add Address'. It is a mail slot that you can reserve at the local Post Office. On the web and our There you will find everything you need to complete your at-home DIYs, right alongside of me and my DIY videos:https://www.amazon.com/shop/erikawithakYou can browse my Poshmark closet for second-hand gems and sometimes items that are new with tags! Follow me on TikTok:https://www.tiktok.com/@stylisterikawithakFollow me on Instagram:https://www.instagram.com/stylisterikawithak/Follow ROXDOLL on IG:https://www.instagram.com/roxdollcosmetics/Sign up for the ROXDOLL Cosmetics Loyalty Rewards Program, its free to join, and youll receive exclusive VIP offers while you earn points that can be redeemed for rewards!https://www.roxdollcosmetics.com/loyalty But waiting for days and not getting any update can be frustrating. I got the confirmation that the package was delivered to the Poshmark . 2. Do you try to stay anonymous? Runs big, runs small (mention it if thats the case), or true to size. Cookie Notice Maybe I'm a little embarrassed someone I know IRL would find out I'm selling my clothes? By far, this was one of the most difficult cases that Ive come across. 3. And at some point, theyd lose interest in that purchase especially if youre not communicating with them about shipping. In my case, I bought two winter jackets, and both jackets right pockets were torn inside. Set your pricing 5. As frustrating as that statement can be, there is truth to it. What is a return address? And thats what you need to know about Poshmark returns and how to avoid them. For more information, please see our Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. But you should make sure your shipping box or poly mailer is in great condition. If Poshmark denies the return, the sale will close and the funds will release to the seller. I'd just like to stay anonymous. Click the order for the item (s) you wish to return . For more information, please see our I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained.". Select a reason for the return. Select Submit. Before responding to the case, make sure to read the reason why the buyer wants a refund. WRONG. Offering a large selection of over 1,500 items, with new items added daily. Mercari VS Poshmark Which Is Better For Selling Online? Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. Just this week, I sent a wool blend pea coat to a buyer who paid $44. The buyer can make a case that you didnt show how new or worn the item is. and our I've just started to get active on posh selling my old clothes. I contacted the seller who said they are size 9 and she would not refund or accept a return. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. Do not try to handle this outside of Poshmark, or outside of the case chat. New comments cannot be posted and votes cannot be cast. Add a title and description 4. They approved her return stating "missing button" and I should be more careful when listing and pay attention to detail. 5. We would like to show you a description here but the site won't allow us. I am attempting to hide the document name from the user by using a folder with appending querystring in the following format: . In fact, answering and addressing this type of behavior wont help the situation. I also don't use my last name, just an initial, for an extra layer of safety. Read on for more information about Poshmark's return policy, and how to initiate a return on Poshmark online or through the mobile app. Address Poshmark, and not the buyer. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. So such issues do not qualify for a refund. Now, lets look at better item descriptions: All Im trying to say is that incomplete descriptions can lead to Poshmark returns, and you can avoid them. I then contacted Poshmark customer service, who asked for photos - which I provided. 2023 Budget & Mom Jeans Rosemary Theme by Restored 316, Poshmark Returns: What To Do When A Buyer Opens A Case, How To Avoid It, Thredup Processing Fees What It Means & What To Do. Here is how I handled each of my Poshmark return cases: Poshmark has this one phrase they use whenever a case is closed in the buyers favor: Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Select on your email address. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. Then check the pictures of the listing, and your description to see if you missed anything. So I thought Id talk about Poshmark returns because I had to open a case against a seller recently. Cookie Notice Having a case opened on Poshmark is essentially a buyer requesting to return an item. I suggest everyone who feels the same annoyance to write support to let them know how irritating it is that blocking doesn't completely remove someone from your search results. Box stands for Post Office box. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | TikTok | Pinterest: @stylisterikawithak Check out my cruelty-free, plant-based, luxury hair and skincare line: https://www.roxdollcosmetics.com/Follow ROXDOLL Cosmetics on Instagram: https://www.instagram.com/roxdollcosmetics/ re:For my entire reselling playlist, click here:https://www.youtube.com/playlist?list=PL1A9P1C7h4owlgeW_ci8TP_HMLZ7c_CNIso many questions answered in previous videos, with so many new videos coming soon.https://poshmark.com/closet/stylist_erikaSign up for poshmark with my code STYLIST_ERIKA to save $10 on your first order. Its important to handle all cases, no matter the reason with a calm, professional tone. Follow asked Jan 14, 2010 at 10:23. Nick Nick. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone. Poshmark HQ 203 Redwood Shores Pkwy, 8th Floor Redwood City, CA 94065 See Map. I politely responded that that was an issue of fit rather than item not as described. This will help keep things professional and keep personal feelings out of it. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. Is it straight, skinny, high, or mid-rise? Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. They aren't that smart. To manage your addresses: In the app Go to your Account Tab (@username). No, an open case wont affect your Poshmark closet. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. When you get your item back, check it thoroughly to make sure it is in the condition it was shipped. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. But take your pictures of the item. In cases like this, the original listing is absolutely crucial. I love reading and responding to your comments!Here are some additional ways you can show support for me and my efforts:You can show support for my small business by shopping ROXDOLL Cosmetics for the best in hair, scalp, and skin care. 1. Interacting with my videos not only helps me out but also makes me smile! Scroll down and go to My Purchases. One of the best tips for selling on Poshmark is to open a P.O. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. Your email address will not be published. The item does seem to [State issue with item]. In the end, Poshmark sided with the buyer. The seller then has a period, in which to inspect it. Half of them were my fault. Improve this question. In this case, I chose to direct my questioning to the buyer. Hoblin23 . But the past few months it seems "item not desicribed" return cases are getting out of hand.

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