national express west midlands fine appeal

National Express is the largest operator of scheduled coach services in the UK, operating high frequency services across the country using our fleet of iconic white coaches. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. You can also donate cash, which will go into a fund held by a charity partner to use to plug gaps or buy specialist toys for children with additional needs. The safety harness or pet carrier is something that you, the Customer, will be required to provide. "Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. Conditions of carriage. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. Replies. What should I do? The Met Office recorded a . Simply place your free travel pass on the reader and if you want to pay with cash, put 1 in the cash chute. The initial offer of the employers was for a 14% pay rise, which appears well above inflation. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. Birmingham (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. Registered No: 2590560. Lines open 8am-10pm 7 days a week. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. Official University of Warwick 2023 Applicant Thread. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. Different operators have different rules for refunds. 87 (Birmingham) is operational during everyday. "Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. with no other time(s) specified thereon) three months from the date of outward travel. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. X4 (Birmingham) is operational during everyday. Revision Struggles?! We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. 4,164 Following. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). Therapeutic Times with Persephone and Pals! We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. If your ticket is not a Swift or nNetwork ticket, contact the operator for a refund. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. Policies & statements. There will be changes to the bus route for services across Birmingham, Soliuhull and the Black Country from Sunday, December 5, Get the latest Black Country news straight to your inbox. Birmingham, UK You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. 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Local Bus Services | NX Bus West Midlands Single ticket offer extended! You may also use this page to check the status of your appeal. TfL Bus evasion twice in 6 mths, Gave fake details to National Express bus because of fine for invalid bus ticket, Justice! Tickets & Prices | NX Bus West Midlands Tickets & prices Find the best ticket for you Home Tickets & prices Tickets & prices Adult bus passes & travelcards Flexible tickets Single trips & day tickets Under 18 & Term Plus Student bus pass Seniors travel free Ticket offers Kids travel for 1 at weekends and off-peak 2 adult add on at weekends How do I explain to my parents I don't want to do medicine? Helping with your journeys where we can 8am-10pm every day. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. Also involved are Birmingham Community Healthcare NHS Trust, Barnardo's, Spurgeon's children's charity, the Springfield project in Sparkhill, St Paul's Community Development Trust and Your Local Pantry, which runs food hubs in 12 locations across Birmingham and the Black Country. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. If you want to pay by contactless, ask the driver for the 1 ticket and place your contactless card/device on the reader when instructed by the driver. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. Here is a listing of all currently active bus routes. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. Youll also have to pay a fee of 5.50. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. Passenger promise & rights. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. (b) Rubbish: You must take your rubbish with you when you leave the Coach. To see a list of accessible coach routes please clickhere. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. Travel shops based at bus stations across the Black Country and used by . Copyright The Student Room 2023 all rights reserved. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. Customer Services - TicketingTransport for West Midlands16 Summer Lane, BirminghamB19 3SD. Such stops are shown on our published timetables. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. Now you can save on days out across the West Midlands with our local buses. 1 | Acocks Green Village - Five Ways (via Springfield, Moseley & Edgbaston Cricket Ground) 1 | Dudley - Tettenhall Wood (via Sedgley & Wolverhampton) 1S | Solihull - King Edwards High School (School service - available to the general public) 2 | Warstones - Bushbury Hill (via Penn . Nothing in these Conditions shall affect your statutory rights. "We know how important ventilation is in the fight against covid-19 - buses leave the depots with windows open to keep fresh air flowing through the bus. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. If you do not have your Notice please contact Customer Services using the Contact Us form. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. I want to change course but it's really confusing and scary.

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