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Or you can visit our Help Centre to see if weve already answered your question. If you have multiple claims, or you'd just rather speak to someone over the phone, you can call our Claims team on 01403 288 410. Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. The Claims dept said I should contact Ms X. Because my husband has a pre -existing medical condition it was reassuring to find a company that was easy to talk to on the phone to be able to choose the correct cover. We also ensure all reviews are published without moderation. The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? STAYSURE.CO.UK LIMITED is a Private limited company (Ltd.) company based in BRITANNIA HOUSE 3-5 RUSHMILLS NORTHAMPTON, United Kingdom, which employs 320 people. Very easy to make a change to my policy. . Britannia House, 3-5 Rushmills Business Park, Northampton, NN4 7YB. Please input a valid email address. Unfortunately Trustpilot does not allow us to post our contact details in these replies. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. You may change your settings at any time or accept the default settings. Staysure specialises in financial services. Kind regardsKatie. I found the documentation comprehensive but lacking in easy to understand short summaries of the policy cover. Then like us on Facebook and follow us on Twitter. Location: Hybrid - Travel to Northampton or London 1-2 times per month. This company however are dragging their feet and causing undue distress to an elderly couple and especially my father who blames himself for all the money lost on the holiday. Their telephone staff are very good with advise and help. Thank you so much for the friendly chat and going over your working time to support me. Dear Mr ThompsonThank you for taking the time to leave a reviewIt is great to hear that you found it easy to insure and you found the policy good value for money.Kind regardsRoss, Excellent help and advice for older peopleThanks, Dear Joy WoodhouseThank you for your feedback.I am pleased to hear you have had an excellent experience with Staysure.I will pass your great comments to the team.Kind regards Ross, No problems booking everything on line, great service, reasonable cost. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. . NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. Very good customer service and prices are good. Resolver is a totally free service that you can use to complain effectively. Staysure PGA Seniors Championship moves to Scotland. Dear Keith Wigham, Thank you for your comments. It was founded in 2004. It was a joy to work with the company without worrying about what happens next. The customer helpline was really good & the person I spoke to was really helpful & went through everything with me to make sure we got the best deal. You can do this either over the phone or through our online medical screening. It goes against our guidelines to offer incentives for reviews. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. It goes against our guidelines to offer incentives for reviews. Travel with confidence with award-winning Travel Insurance for your next break. So patient and helpful. STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Enter a name to find & verify an email >>> . You can get in contact with us via telephone or email. Easy to insure and we had a discount voucher making it even better value. Have used before and will continue using. If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. I am also sorry to hear that the cost had increased from previous years you had insured with us. office: Av. Dear Ann Ford Thank you for your comments. 0000020525 00000 n Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. The excess amount is shown under each section in the table of benefits in your policy wording. Companies House does not verify the accuracy of the information filed. I have had an Annual policy with Staysure for the past 3 years. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The telephone consultant I spoke to was clear and easy to understand. Thank you, Dear Dorothy A Hughes Thank you for your comments. The Personal Finance Awards. When I began to read out the relevant emails from Ms X saying that I WAS covered, she very rudely interrupted me , saying "Look can you stop pressing all the buttons on your phone and making all that noise!" Find out how we combat fake reviews. Travel Insurance . If you need to make a claim, having an Excess Waiver means you wont have to pay any excess from your own pocket for each item youre claiming for. We shall see what quality we get if we need to use it. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. The quickest way to get in touch is to message us online, this will then email us directly, just click here. Easy 1-Click Apply (STAYSURE) Data Protection Advisor job in Northampton, ENG. 0000276048 00000 n Documents arrived sometime after i went on holiday.Dated 10 days before i left so i dont know exactly when they turned up.Supposed to be 5 workingdays .Also seemed the cost had spiralled from previous year (again documents late, arrived after I left) Very unsatisfactory. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Glad my travel insurance was with them. Found the staff helpful and they knew what they were talking about.I got good deal and paperwork received quickly. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. Call our UK contact centres free. Information provided by various external sources. Purchasing this product was easy enough but once we needed to claim things were not so easy. Thank you for choosing Staysure Kind regards, Katie. They ask for information which I provided straight away and they have no reason to hold on to the money. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. Over 500 people work across our brands and our head office is in Northampton. Thank you for choosing StaysureKind regards, Emma. Think prices/ service good apart from this. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. Service was second to none. Mon - Fri. 8:30am - 8:00pm. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Best and worst companies at resolving issues. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. Please call our customer service team who will happily up date the matter further for you. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. My insurance company sorted our claim within a week. Dear David WatersThank you for being a loyal customer to Staysure.I am pleased to hear our staff was helpful with any queries. However, we would like to assist you in any way we can.Unfortunately Trustpilot does not allow us to post our contact details in these replies. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and Its quick, easy and totally free. Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. Mon - Fri. 8:30am - 8:00pm. Found 5 phone numbers: +44 844 692 XXXX +34 952 76 3XXXX . Staysure in Northampton, ENG What email should the hiring manager contact you at? Thank you for taking the time to leave feedback. It is not recommended to purchase travel insurance from this third party, as you may incur significant financial losses without proper assistance. Given that she assured me TWICE that I was covered, I think this is inadmissible. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Aug 7, 2015. We are . Please call our customer service team who will happily investigate the matter further for you.Many Thanks. | Read 219,221-219,240 Reviews out of 219,250. . Resolver can help you send your complaints to Staysure. The whole process was faultless. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Just raise a case and leave feedback after. Your colleagues on telephone or online chat could not help me so not happy, Made a claim last year when I had a bad fall came back of holiday and you soughted my medical expenses out with no messing about brilliant no hassle and got a really good price for this year's travel insurance you come Highley recommended . 0000014277 00000 n Finalised the policy. *voOP;q]O$b90hS2[lX8"6_S2Nn"VU !} They were so helpful that as my car insurance was due for renewal I asked them to quote me which I am glad did as it saved me a lot of money compared to my then current insurer. The company registration number is 05142148, It's main line of business activity is Activities of insurance agents and brokers, and the company is listed as Inactive. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Those who are up to 85 can travel up to 35 days at a time. 0000003360 00000 n An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. You can be certain that youre talking to the right person at the right time. Call our UK contact centres free. Spectator Tickets. We hope you have had some lovely holidays! Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Europe, S.L . Address Northampton, ENG. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . To contact our press team, please email [email protected]. Consequently I always get a quote from them for all my insurances. Good Service call handler was knowledgable and helpful. 0000318456 00000 n Electronica Finsmart Solutions Private Limited, List Of Financial Service Companies In USA, List Of Financial Service Companies In India, List Of Financial Service Companies In Detroit, List Of Financial Service Companies In Atlanta, List Of Financial Service Companies In Houston, List Of Financial Service Companies In San Jose, List Of Financial Service Companies In Dallas, List Of Financial Service Companies In Las Vegas, List Of Financial Service Companies In Miami. 10:00am - 4:00pm. The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. Please email us at complaints or call us on +34 952 010 024. or write to us at: Customer Services Manager, Staysure Expat, Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Thank you for your feedback and your kind comments, we will pass your comments on to the team. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Get contact details including emails and phone numbers (business & personal). This year's renewal did not require me to contact Staysure as i had no changes to my policy. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. 0000249488 00000 n View job description, responsibilities and qualifications. All rights reserved. Helpful and responsive when negotiating the annual premium and also when setting a claim. Opening Times. Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. 9:00am - 5:30pm. The insurance cover is expensive considering I can not work due to my illness untop of my holiday, considering someone without an illness can get cover for 10-15 & im stable, dont be in/out of hospital regularly for anything only routine scans which is done as an outpatient. trailer <<358345583C984982A7E5E060CC482ADD>]/Prev 795543>> startxref 0 %%EOF 246 0 obj <>stream The team that dealt with my recovery from Italy and the processing of my claim need to be commended. Available 24/7, it's the easiest way to view your documents or to make any changes. When I contacted Ms Xabout this, she told me to contact the claims dept. Find out how we combat fake reviews. Since I was overseas at the time I did not have all my policy details to hand. Available on Comprehensive Annual policies only. declared conditions. 0000006361 00000 n Dear Ms Woolley,Thank you for taking the time to leave a review.It is great to hear that the price was good and you found it easy to fill in your medical history.Thank you for using Staysure.Kind regardsRoss. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. Playing Experiences. Finished within a few minutes and documents came through safely. Their primary purpose is to ensure that the company's technology infrastructure is scalable, secure, and reliable as the . You can make most changes, including this one to your policy online through MyStaysure, including upgrade your policy, adding additional cover options and changingyour personal details. 0000015353 00000 n Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Salary: 150,000. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. We have now been waiting weeks for a decision on a relatively small claim for a two day hospital admission in Europe. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. I was able to complete my claim online and upload copies of the letters from P&O. As title suggests, recommend staysure to anyone. We also ensure all reviews are published without moderation. It can help give you peace of mind when youre going on holiday. 0000258181 00000 n 9:00am - 5:30pm. To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. Weve helped millions of people find a resolution. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. I have used Staysure for several years now and find their staff knowledgeable and helpful. Get a Quote today. The site was easy accessed & easy to use as Im not very technical. 0000003186 00000 n We're hiring a superstar Group SEO Manager. 0000016559 00000 n I got no satisfactory answer to my belief that I had 12 months cover incl. Verification can help ensure real people write reviews about real companies. For complaints regarding the policy sale and service. The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. If youre 70 and under, you can extend your 50 day trip duration limit to 100 days for one trip. 0000004926 00000 n Check out what 268,839 people have written so far, and share your own experience. If you can prove you are not entitled to a TSE card, or the new GHIC provided by the UK Government, your cover will be valid. Call our contact centre on +34 952 010 057. . Dear Dewi Bishop Thank you for your comments.I am happy to hear our staff has been helpful and you have received excellent service from StaysureThank you for choosing Staysure, I certainly hope to hear from you again in the future.Kind RegardsKerri. Their cover includes repatriation to the UK which is a must have with the companies I travel with. Would be nice if all documentation could be saved as PDF on a mobile phone/tablet instead of carrying the bunch around with you. This is usually very trying but I saw an advert in one of my magazines for Staysure Insurance & gave them a ring. We have travelled over the last few years to visit family who live in the EU and discovered Staysure after comparing web-sites. We've covered over 7 million people so far with insurance and have over 15 years' experience. 0000017729 00000 n Found 2 email address listings: @staysure.co.uk @intervest.gi Ryan Howsam Phone Number 0%. Northampton People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you for your feedback and your kind comments, we will pass your comments on to the team. 202 0 obj <> endobj xref We use dedicated people and clever technology to safeguard our platform. See the latest vacancies here at Staysure. So you can be confident that youve got the right cover, thats tailored just for you. Here are 8 tips for writing great reviews. 0000009570 00000 n Please allow 28 days for all marketing to cease.I apologise for any inconvenience caused. Bedford Road I have used them a number of times and willo again, Dear Leuan Gwyn Parry,Thank you for your comments.I am delighted to hear you have had a great experience with Staysure and that we've offered cover at a reasonable price.Thank you for using us and we look forward to hearing from you again in the future.Kind Regards Emma. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. NN4 7YB. So you can be confident that youve got the right cover, thats tailored just for you. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I was extremely impressed to receive the call at EXACTLY the promised time arranged. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can change your cookie settings at any time. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Sign Up For Free G2Crowd Trusted. This can be due to age increase, level of cover and any other changes that may have occurred. You can submit a complaint in writing to [email protected] or via our address: Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB . Salary: 60,000 + 10% bonus. john. If you need more help, please visit our FAQ Help Centre. Registered office . email: info@csal.co.uk / www.csal.co.uk . 0000275647 00000 n . Replies to negative reviews in < 24 hours. I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. Unfortunately Trustpilot does not allow us to post our contact details in these replies. Find the amenities and service you expect at SureStay Plus. Get up to 10m medical emergency cover with Expat Travel Insurance for France, Spain & Portugal. I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. Check out what 271,027 people have written so far, and share your own experience. Contact Number: Contact Email: Founder: No of employees-Founded: 2004: Revenue-Staysure top contacts. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. 0000000016 00000 n Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have had to make a couple of claims whilst abroad and they have always been handled swiftly and fairly. Thank you for choosing Staysure! We use cookies to make our services work and collect analytics information. Date of experience: April 28, 2023. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. We may take up to 7 working days to respond to post. Please call our customer service team who will happily investigate the matter further for you. 0000009965 00000 n Very pleased with Melvin, he explained everything we needed to know. Automotive. After 6 months I got a letter asking me to update my medical conditions. One very happy & satisfied customer. Opening Times. I have renewed based on previous claims experience and the fair treatment of cover offered during Covid. The outcome was very favourable and I booked for our long stay holiday with confidence. This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. 5 reviews. Do you agree with Staysure Travel Insurance's 4-star rating? Dear Mr Morrow Thank you for taking the time to leave us this feedback.I am sorry to hear that your documents did not arrive in time for your trip. If you would prefer you can contact our customer services team on 0333 006 8033. Company Overview for STAYSURE.CO.UK LIMITED (05142148) Filing history for STAYSURE.CO.UK LIMITED (05142148) People for STAYSURE.CO.UK LIMITED (05142148) Needless to say I took out my car insurance through Staysure as well. 0000018906 00000 n Eventually just went on to website, continued to end, entered bank details, went on to bank app and page was lost when tried to go back to complete policy.Phoned Staysure and first lady didn't seem to understand me and I was cut off. We have used Staysure for several years now, always easy to arrange and no problems encountered for travellers with Parkinson's, Information provided by various external sources. Lastly, I gave my friends name to get 20 per cent discount which I happily recieved but my friend missed out as I completed policy by phone and not Internet. There is little information from Staysure. 35% of employees would recommend working at Staysure to a friend and 33% have a positive outlook for the business. An Expat Travel Insurance policy is specifically designed for Brits who are living abroad. Our policies are written in English, making it easier to understand what youre covered for. Security Check 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. Sat. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma.