stratstone mini leeds meet the team

Nothing was too much trouble for him & that made the transaction a pleasant experience. Rang to book car in for emissions problem, fitted me in first thing next morning. Their procedure said I would receive a reply within 48 hours. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Thank you for taking the time to leave us your rating!Customer Services. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. Travelled to dealership to collect car and handover was seamless. Official MINI Retailer in Leeds. Courtney Stratstone Mini. Situated on Gelderd Road. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. Very knowledable reception staff took very good care of me. Occasionally we will send out newsletters promoting our offers and discounts. We are absolutely thrilled that you have rated us so highly! She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Really really poor dealership. Welcome to Stratstone Tyneside. Date of experience: 20 February 2022. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. We use dedicated people and clever technology to safeguard our platform. Lady very helpful on the phone. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Will definitely get my next bmw from here ! Took just one week from first visit to home delivery. Everything I expected and was promised was done. The whole experience I received this week has stopped me from buying a new BMW. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. 2 weeks later the money still had not been returned so I put in a formal complaint to Stratstones. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am very pleased you are satisfied with your visit! Would highly recommend & would return in the future. Here are 8 tips for writing great reviews. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. They think we customers ate stupid!! Customer Services. Do you agree with Stratstone - MINI Leeds's 4-star rating? Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Harrogate BMW. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. All my interactions, from the phone, to in person at the dealership, were very robotic. The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. I was given a courtesy car which helped me greatly. All rights reserved. Anyone can write a Trustpilot review. Lovely courtesy car clean and well presented. Stratstone Derby - appalling service. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. In the Vehicles & Transportation category. Do you agree with Stratstone - MINI Leeds's TrustScore? I would highly recommend this dealership if you are looking to buy a Mini. Exhaust was making a very strange noise. We also ensure all reviews are published without moderation. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. You can unsubscribe from this at any time. Chloe price matched a lower price I had obtained, which I was delighted with. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Find out how we combat fake reviews. State of the m4 cs was horrendous! Customer Services. Suggested companies are based on peoples browsing tendencies. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! We use dedicated people and clever technology to safeguard our platform. Thanks again!Customer Services. The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. It meant we could put the car through its paces under conditions pertinent to us. We came back wanting to make a deal. I took the time to look through their website and choose a car nearly 40,000 . But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. I rang the garage and was told the money would be reimbursed in 5 working days. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Have a wonderful day! Huge thanks to Ellie, initially, and lastly to Steve and Paul. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! The John Cooper Works range builds on the base models by adding a series of performance enhancing upgrades. Best wishes,Customer Services. Booked a MOT online a week ago with Stratstone BMW Leeds. Was impressed from initial contact and would highly recommend to family and friends. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Nothing was too much trouble for him & that made the transaction a pleasant experience. Took just one week from first visit to home delivery. We value your feedback and take pride in providing the best possible customer service! Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. We never felt under pressure, and were offered a very reasonable price. Big thanks Jamie and co, you are doing things right. Keep your eyes peeled for more Big Love content as we set out to deliver. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Everything I expected and was promised was done. I am very pleased you are satisfied with your visit! Very happy with the overall experience. When I came back to pick my car up, the keys were handed to me, and that was it. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Companies can ask for reviews via automatic invitations. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Would 100% recommend this dealership. The communication was great and consistent and has been the most straight forward car purchase I have had. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Discover the latest addition to BMW's range of M cars, the New M2. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very happy with the overall experience. Got to give a special mention to Rhiannon. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Find out all the latest automotive industry, manufacturer and Stratstone related news here. Find out how we combat fake reviews. You can unsubscribe from this at any time. Would highly recommend & would return in the future. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. stratstone mini leeds meet the team. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Holly was a new member of the sales team & in our opinion a great credit to the company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Never call back never answer questions! Customer Services, Simply excellent throughout. We are absolutely thrilled that you have rated us so highly! Exhaust was making a very strange noise. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Kaz Bilan, sales and Rob Hamilton H. o. b, should be ashamed of themselves. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. They kept it overnight so they could listen to it cold start and fixed the problem that day. As always the service was top notch, personable and efficient, and got a great deal on my new car too. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Would definitely recommend to anyone. He went over and above to make sure the sale went to plan. Thanks again!Customer Services. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Thanks again!Customer Services. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Hi Dawn,Thank you very much for taking the time to leave us this positive review! Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Well done . For complete peace of mind, rely on an Approved MINI Service Centre. I walked out after waiting 15 minutes - with not service. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Travelled to dealership to collect car and handover was seamless. Hi Dylan,Thank you for taking the time to post this review. Rang to book car in for emissions problem, fitted me in first thing next morning. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Kindest regards.Customer Services. Great customer service at Stratstone MINI Leeds. 2023 Trustpilot A/S. Situated on Gelderd Road. The car is gorgeous and the service was second to none! Wont be buying from them again ever. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Would 100% recommend this dealership. No one could find the fault except these guys. 2023 Trustpilot A/S. We hope that you'll consider us again in the future.Customer Services. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. I can now add the Stratstone reputation executive team. The branch is always available for any assistance that you may need. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. Kindest regards.Customer Services. Huge thanks to Ellie, initially, and lastly to Steve and Paul. I was looking to purchase a car from mini Leeds they offered me a great price on my car Paul Rosen Was very helpful & managed to get a great price for my car however I bought . Here are 8 tips for writing great reviews. The car was prepared perfectly so couldnt be happier. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. He showcased Stratstone Mini very favourably. Matt Lee-Shevloff. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. The aftercare is disgusting from the branch sales and service team and the branch head of business. Check out what 106 people have written so far, and share your own experience. Courtney Stratstone Mini. We never felt under pressure, and were offered a very reasonable price. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Paul through discovering I owned an Abarth roadster manufactured a deal that enabled me to trade that in and get the more 30k dream machine.

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