stubhub refund policy

StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. That is a great question. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I reached out to AXS and they said talk to StubHub. For more information, please see our This practice was implemented in early 2020. Postponed events may not be eligible for refunds. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute We may be compensated if you click this ad. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Email is another option for requesting a refund. The credits are valid through the end of 2022. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. Opinions expressed are those of the author. You can get a refund from StubHub by calling their customer service line. Their customer service number is 8667882482. We are changing the way you register and sign-in to the StubHub Community. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. US and Canada 1.866.788.2482 Toll free. StubHub, in its sole discretion, will determine when an event has been cancelled. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. StubHub wont refund me for tickets I never received? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. The original purchase has aged off my account history. The independent blog of New York University. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Viagogo, a tickets marketplace, bought StubHub in February 2020. Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. See here for a complete list of exchanges and delays. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. Yes If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Full buyer Terms & Conditions here. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. Click your state to see if you qualify! StubHub counsel William Donovan and Daniel Campbell of McDermott did not respond to my query on Gilliams ruling. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Seller should not have contacted you that is against Stubhub policy. We just sent you a welcome email. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. Enjoy!Make sure we land in your inbox, not your spam folder. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Describe your scenario and include any supporting evidence. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Events postponed or rescheduled won't be refunded, Fowlks said. The refund will typically process within 5 to 8 business days. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. The . Make the best possible case for yourself. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Let us teach you the major money lessons you NEED to know. At the event, tickets were discovered to be invalid. From that StubHub wallet page you can request a refund instead of keeping the credit. Needless to say, this concert never happened. Gilliam agreed in Mondays ruling. A Personal Loan can help you mitigate losses and get back on track. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Cookie Notice I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. StubHub will contact you as soon as possible. Phone Call 1-866-788-2482. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). (Reuters) - The McGill rule has struck again. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. However, there are some cases where StubHub may give you a refund, or even replacement tickets. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. StubHub Refund Policy - When The Event Is Postponed Or Canceled. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Still learning the basics of personal finance? Privacy Policy. Reply anytime to let us know how we can improve. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Subscribe for full access to The Hollywood Reporter. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. (States, Store Locations, Prices, Types + More). StubHub changed its refund policy about a month ago. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. The corporate pushback has not escaped the attention of the 9th Circuit. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. The refund will typically process within 5 to 8 business days. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Had a concert canceled because of COVID-19? Click here to explore your options! Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. But it isnt always that easy. After the switch, you will enter the email address you use to access the community in order to reset your password. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. StubHub offersthe retroactive refunds because the live events industry is opening back up. and our StubHub stopped guaranteeing cash refunds. You can request a refund from StubHub by email. Many events this past month were canceled. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. If it is postponed/rescheduled, the tickets are still valid. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Let us teach you the major money lessons you NEED to know. All Rights Reserved. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Of course! All quotes delayed a minimum of 15 minutes. However, StubHub offers a refund. https://money.com/stubhub-refunds-covid-19-cancellation/. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Listings are removed without . I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Call us during our business hours. This settlement ensures that consumers will receive the refunds that they are entitled to.. 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Is that true? The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. Furthermore, If you have any questions, please do not hesitate to contact us. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . No big deal, I know they use 3rd parties sometimes. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub itself admitted no wrongdoing in the settlement. Decide on a ticket price and how you will be repaid. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Go with that one and theyll connect you with a representative. follow the steps below. Depending on where you live and how you got the tickets, you may be due a cash refund. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. OK, I think this show has been rescheduled to September 7, 2022. NewsletterDollar ScholarStill learning the basics of personal finance? According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Colorado Attorney General Phil Weiser joined nine other . I reached out to Stubhub and they said since the event already happened, yesterday, there's nothing they can do. You never know when you might find yourself financially strapped - the good news is you have options. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. See here for a complete list of exchanges and delays. On that front, things played out almost laughably on Saturday.

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