hackney council repairs

Hackney residents can try reusable nappies for free by applying for a 70 voucher. After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. 4. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. The service provides a much better user experience and has significantly reduced calls. If you detect a leak you should contact our repairs centre on 0208 356 3691. Data Controller: Hackney Council Link to Data Controller's privacy notice: Here. We value your comments and suggestions to help us provide better services. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. Please contact your manager if you have issues signing in. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. 0345 257 7520 VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. Based on what we learnt, we designed and implemented some changes to the service. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. If the repair requires extra work or scaffolding then the repair timescales do not apply. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. Therefore, our complaints procedure cant deal with such matters. The proposals for each play area follow work to refurbish play areas at four other parks this year. This is to make sure that there is no danger to residents or serious damage to property. They can book appointments for simple repairs themselves at times that suit them. This is to make sure that there is no danger to residents or serious damage to property. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. Hackney . As part of this work, we wanted to make it easier and simpler to understand the ongoing performance of Report a Repair. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. if your complaint covers more than one issue there may be a need to handle them as separate complaints. In beta, we developed and launched Report a Repair and made it available more widely to real users. The Dextrous Web Ltd is a company registered in England & Wales, No. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. When we started working with Hackney, the vast majority of repairs were reported by phone. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. 55% of repairs being reported in the service now do not require a call. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. . Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. The statement is clear that the Macpherson definition is still relevant today. The event is free to attend and open to all. They can book appointments for simple repairs themselves at times that suit them. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. If we do need to do this, you will be kept fully informed. Hackney's ambition for housing. The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. Repairs Hub. ALT. This week, Cllr Clayeon McKenzie, Cabinet Member for Housing Services visited the Councils Florfield Road Depot to thank some of the new recruits brought in through the investment and a number of former apprentices who have recently qualified and secured roles at the council for their efforts. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. Working with residents we will be developing our new repairs charter in the next few months, outlining what people should expect from the repairs service. Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. You should also report gas leaks to National Grid. They can also use the call back service where people will receive a call without losing their place in the queue. If you have any issues with Repairs Hub, . Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. London, N1 9NW Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. To request a repair for a communal area, please call customer services 0208 356 3691. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. If you are not happy with that approach, we will action a stage 2. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. Really enjoyed my time at ahacknwy Council, and it was sad to leave. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. Click on the Start button to get going. Sign in Sign in with Google. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Calls Landing Over the last eight months the Councils repairs staff have worked hard to clear the more than 7,000 outstanding repairs that were remaining from the pandemic when it was only able to undertake emergency work. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. St Leonards still provides many much valued community health services and there are currently plans in place to improve the condition of its buildings. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. You use the token to get items. But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. This scheme is delivered in partnership with Forest Recycling Project. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. "dxw" is a registered trademark. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. 0113 212 0687 Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. The Dextrous Web Ltd, trading as dxw. We do our best to give you great services, but theres always room for improvement. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. Find jobs Company Reviews Find salaries This is our new website design - it's work in progress. Sign in Sign in with Google. We have target times to carry out any repairs that we are responsible for. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. We will attend an immediate repair within two hours. If you have an unused laptop that still works consider donating it to a local school or community project. These included changes to content, iterations of the journey paths, and the development of new features to increase functionality. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" We aim to respond at this stage within an average of 20 working days. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. "@jaycey_ Hi. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. Only council tenants can report a repair online. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. It also allows them to book appointment slots for more simple repairs at a time that suits them. Answer to selected security question. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. glazing repairs to shared doors or stairway windows, structure and external walls to your block. You can report emergency repairs 24 hours, 7 days a week. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. Leeds, LS2 7EW You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. What's happening? It was not an easy period for anyone and I am really grateful for their efforts. All rights reserved. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. After user testing and analysing the data, the service was iterated and improved further.

Nickerson Gardens Shooting, Emily Piccard Bannon, Articles H