how to return items to flexshopper

We apologize for the customers' recent experience at FlexShopper. Now all of a sudden shows I have no credit, and no help from support talked a few times with them and they said it was fixed, but nothing changed. They will not help you with any issues you might have regarding billing or shipping. Once this is over I will never use them again. Please please! Absolute terrible company. WebA second competitor of FlexShopper is Aarons. See a selection of top brands and products in that category, as well as deals and sales. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Delayed ship times and store pick-ups are not normal circumstance for our company. AFTER signing the contract I got an email congratulating the purchase but it had on parentheses the VERY IMPORTANT FACT that as a resident of FLORIDA, NC or Texas I did not qualify for the 90 days SAC option! Integrate lease-to-own into your finance cascade for customers who get declined for your credit card. Customers can shop a selection of thousands of products and the brands they love. "You telling me this now?!" As for taking from Tip for consumers:Opt out from the arbitration agreement! All other terms and conditions of your Lease remain in effect. FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. The item came and did not Bluetooth as it should. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. We are here to help; If the customer has any further questions or concerns, they may contact us via email at************************************** or call our *************************** at **************. Enjoy the things you need and pay as you go! FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical and we apologize for the recent experience. Information provided by various external sources. A letter is the first step towards arbitration. At this point, the customer should reach out to Milestone ******* c/o ***************** Recovery and Emergent Servicing to a payment or payment arrangement with them. Very misleading and I feel taken advantage of . However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. I ended up sending them back because they were the wrong size. How do I go about getting the things I need without credit, Hello Katty, Most of the products in our marketplace typically dont require any money down and there are no hidden fees. So far I am pleased with the way they have treated me with a couple issues I had. Additional parts, extensive labor and installation charges are extra. I havent used flexshooppers online inventory but their are several stores that you can shop at including Walmart, Best Buy, and Overstock. A horrible experience when trying to cancel. I caught them red handed. Finding the perfect item to match you your personal style is a cinch thanks to our incredible inventory. The email address and phone number associated with your lease agreement in a private direct 5 Good credit is not necessary but not everyone with bad credit is approved. CHARGED CREDIT CARD FOR PAYMENTS 1 YEAR AFTER SALE COMPLETE. I set a debit card as my primary payment but they continued to charge my checking account, which resulted in several late fees. At the time I paid it, there were 2 Flexshopper deductions from my bank account. Complaint: 19593419I am rejecting this response because: To address the automatic payments being removed. Their interest rate is around 220%! An Affordable Way for Customers to Get the Products They Need. 158 complaints closed in the last 12 months. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The lease was closed on 03/20/2023, and the payment was posted successfully. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. Their customer service was awesome and im mad grateful they exist. Please provide I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. For FlexShopper, the positive return on capital employed ratio of 0.25% RUN from flexshopper!!! On November 21st 2022 I saw an ad from Flexshopper about a PS5 on IG. All Rights Reserved. Easy zero-integration with our standalone apps. Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. I have restored your spending limit and you should be able to see this on your portal. We love to hear from you! The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. Went in this week to look at my account. Even calling into the two numbers given in the original statement. Ridiculous! I'm ready to change my billing info and give up on them let them come for me for what's owed. As a result, we have cancelled the membership and issued a full refund for those charges which can take **** business days. After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. This can be done by calling (855) 353-9289 option 1 for Billing. I will order and pay. Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door. But my question is why not ? Or kindly contact FlexShopper when you are available to discuss your concerns at (855) 353-9289. I called several times and got the runaround. Anyone can write a Trustpilot review. Message to address your concerns. Ive paid off another Xbox and a miter saw an never had a problem. Early payoff. We hope this helps and happy shopping! We attempted to reach the consumer, but our attempt were unsuccessful. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. But this is where it gets interesting upon reviewing the contract. Limited metro delivery areas. BBB Business Profiles may not be reproduced for sales or promotional purposes. WebLaunches the FlexShopper Payment modal where the customer may apply, get a I sent them a police report as requested they said they couldnt accept it ! I had been emailing ***** directly wondering what was happening with my account. Find all your favorite consoles, including the limited edition bundles, and new games the day they come out! Flexshoppers lease-to-own option allows consumers another financial option to shop the goods you want and need today. Lets do history! The Lease was approved and notified via email on 06/23/22. Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. They also call at least 5 times a day which is harassment. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all It should be clearly displayed somewhere in the body of the email. Ive purchased many things from this company with no problem. WebPlease email customer service at: returns@flexshopper.com. Interested in expanding your customer base and saving sales? Reading all the reviews about money still being pulled after 90 days is insane. You must be a US resident, save for folks from Minnesota, New Jersey, Wisconsin, or Wyoming. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Then it showed iwas behind again.called in talked to a supervisor. We apologize for the recent experience with FlexShopper. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I Received the Wrong A total scam, I was declined but they still attempted to take money from my account, then told me I wasn't declined and that I had received the 4 tires I ordered lmao, then told me it was a tire agent issue, I called them & it was the exact same person who kept giving me bogus tracking numbers, fed ex literally told me that the place is a scam, I'm turning them into that scam guy from YouTube, I literally had to close my account to stop them from taking my money. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Exactly the same device I was looking for but didn't bought because it was still over 1,000 dollars most places but this company had it and gave me 90 days to pay 710 so I thought it was a no brainer. Provide income and banking information. I then replied the same email with the notice and they responded a day later that I had to refuse delivery or lease would start. Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. We'd like to further investigate and resolve your concerns. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. Beware of your worse experience when lease to owning with this company. Find another way to get what you want/need. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. You must be 18 years or older and have a checking account with credible standing. We are here to assist. I bought a computer from them six months ago but the computer was actually a TEN YEAR OLD MODEL and I did not know it! A customer service agent reached out to the consumer on 06/08 advising additional documentation was required to proceed with the order request. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Additional parts, extensive labor and installation charges are extra. This company is a complete SCAM! A debit/credit card is suitable to modify your request. For one, unless you have a weekly paycheck, this site isn't for you. There is a website that saves periodically the whole internet. This company went from a helpful tool to complete trash. Their customer service team is excellent and always willing to help with any issue you may have. Called back in they transferred me to billing still could not answer my questions. It goes against our guidelines to offer incentives for reviews. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, Rent-to-Own Products: Everything You Need to Know. If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. This is the worst company that I have ever dealt with, and I have dealt with companies just as bad. Avoid at all cost people, First issue I had would not replace my controller for my PlayStation the next day I got it second issue payments don't come out on Friday like they say it comes out in 3 to 5 days they just give you excuses I don't recommend using them. April 10, 2023. Nov 26 2020 over a year after my final payment my credit card was charged twice. Stay away from this place. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! If there is a customer service person from the company and not a helpless call center I would love to hear from you. When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. Yes! Customers with less than perfect credit history may qualify. Lease to Own the Brands you Love! The agent said they would reach out to the dispute department to open my case no response after that call ! I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. Placed an order 3 times for pickup from Best Buy. Have had nothing but trouble out of this outdated computer. Dont thingking? Suspected identity theft. I have been shopping her for awhile. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. Rates and terms may also vary depending upon the state where you reside. 4. We use dedicated people and clever technology to safeguard our platform. They fill out the simple application to receive an instant decision and spending limit. Some of the most popular categories are highlighted below. At no point did anyone call or send any information saying that he had been removed from my case. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. They will repossess and you will be charged for that. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Typically, all special order items require extra production time. WebCustomer submits a Lease Request in-store via the FlexWallet app, or heads to checkout This site uses Akismet to reduce spam. Someone bought product through Flexshopper using my bank information, name and phone number. Do NOT order from them! What is stopping me from ordering from you and then not paying and keeping the item? Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. Subsequently, we attempted to contact the consumer, but unfortunately, our attempts were unsuccessful. AVOID THIS COMPANY AT ALL COSTS! Thank you for your inquiry. I will be contacting my states attorney generals office. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. 2 You will be given a credit for one weekly payment. FlexShopper ranks 28th among Marketplace sites. Very disappointed. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. WebThe Cash Price may be higher than the cash price you would pay if you were to purchase This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. Customers can get started leasing with no money out of pocket on most items. I ordered a recumbent bike from these people I paid it off in full a week or so after ordering two weeks later a payment was taken from my account I called them and they claim that was already scheduled prior to me paying it off today a month later from paying it off in full these people took **** out of my account when I called to ask about this they claim I didnt have that part paid and that would come out every month What? They will constantly call asking for money that you might not have, or need for other things, likehousing and food. 2022 FlexShopper, LLC. All other terms and conditions of your Lease remain in effect. I finally had to get a lawyer and I recommend anyone having issues to do the same. I set up double payments each week. . Flexshopper sucks. This option is more than the 90 same cash price but less than the 52 weeks payoff3. FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. We appreciate you reaching out to us and apologize for any inconvenience that occurred. 2 You will be given a credit for one weekly payment. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! They are stealing plain and simple. Now 7 months later they have emailed me saying they did not receive it and I owe them for it. FlexShopper has furniture for every room in your house. My account still shows active on their website, even though its closed. Everytime I called them it was your money will be credited in 7-10 days. Our team is dedicated to your satisfaction. If you cannot pay, call them and they will tell you how to return the item. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. During the sign up process it ask you to select how you would like to pay monthly or weekly. This makes it less expensive to purchase the items before the end of the term of the Lease. All other terms and conditions of your Lease remain in effect. I had forgotten it was attached to my Flexshopper payment. The only communication I received from you all is when my account was sold which doesn't make sense because if you all could send that email why could no one reach out. I paid my elevtric bill. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Limited metro delivery areas. They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! WebShopping on the FlexShopper marketplace is easy. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. If at any point you are struggling to make upcoming payments on your account, our dedicated customer service department can sometimes help. Not worth the risk. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. We apologize for the consumers recent experience. I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . Seriously. I would avoid this company at all cost. I guess they will have to send someone to my house to pick it up. WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. That's a great question, Melissa. (We usually use the term "Lease.") We reached out the consumer to discuss and address the complaint and to their satisfaction we have resolved the matter. Additional parts, extensive labor and installation charges are extra. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. Now, they will NOT HONOR THE '90 days same as cash' and only refund me ONE WEEK (34.95) of the lease but for that I have leave my work and ship the box to themi must fix their own mistake they say they even charging late fees for that week they put on hold the leasing. Ive also gotten a return label for two other things Ive retuned but now they are refusing to do so. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. My original agreement was that I would call ***** and that he would help with payment. The FlexShopper Wallet is FDIC insured, so you know your money is safe. WebCancel items from a transaction. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. Customer Service: If you face any issue with FlexShopper, you can email their customer support at resolutions@flexshopper.com or submit a request NEVER dealing with Flexshopper again after this is paid off! 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. Horrendous company to deal with, completely regret it! Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. The Tech was very professional and gave me the information I needed to fix my issue. Rep explained the process clearly. They can either send the label or Im changing my debit card info! If I could give this company a -100 rating I would. You can reach us by phone, chat or email. WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few So i've done a lease to own, so do i still have the 90 day option to pay off original price so i don't have to pay double? Currently on hold for over thirty minutes with Deven, waiting for a supervisor. Most emails are answered within 48 hours. When ***** left I am sure someone was seeing my emails from September all the way to December. If the consumer has any further questions or concerns, please do not hesitate to contact us at **************************************. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" I called again today as its been 5 months. Order some items, called, and requested a return. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. This is your estimated weekly payment if you used your entire spending limit. I opened an investigation up with *** , they was supportive but told they couldnt take matters in their hands and would had to be handled by flexshopper ! The transit time will vary by delivery address. Please listen to the calls and please go through everything because I am genuinely mortified over this process. They charge a rent to own fee and then charge you again for the product. We also reached out to the customer to provide this information. Save my name, email, and website in this browser for the next time I comment. After your order is placed, you can call FlexShopper Billing at 855-353 Now they "wanna fix it". FlexShopper carries: With FlexShopper, you can find the perfect screen for your entertainment space, including the new 4K Ultra HD TVs. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. On 06/09/22 the customer provided copies of their drivers license, bank account statement and cable/internet bill via email. And lefted a call back number. SCUM OF THE EARTH! All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. I have serious concerns and feel misled. My account shows completed but once i contacted then 2 mysterious payments are now due. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. When I place order it wasn't there! All rights reserved. Lease agreement with clear payment terms. Add the FlexShopper lease-to-own payment method to your checkout. They have more retailers but I wanted to name a few. I would stay clear of this company, I paid my product off in January of 2022, then all of a sudden in April they charged me two weeks straight for the item that I paid off. Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. However, I have a lawyer on retainer and all my receipts sitting on ready. This is your estimated weekly payment if you used your entire spending limit. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. Now they are double charging me for the items. Our goal is to help consumers with bad credit get goods they want through a Lease. This credit will be removed from your account if your first weekly payment fails. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. They will work with you on payments. One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! Echo Dot) and all items were sent and delivered to the address on file. Yes, this option is available on every lease! That's funny because over the phone they had told me that the cancellation request might take up to three days. WebFlexShopper pays 100% of the retail price up front You get paid at checkout without processing fees, unlike credit card companies and PayPal Speed & Automation Customers get their decision in seconds and their spending limit of up to $2,500 is available instantly We can easily integrate FlexShopper directly on your site 3. Thank you for the feedback.

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