stonewater complaints email address

Tracey has been a great help. That housing provider was shocked at the rise and called it '' unneccesary.'' For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Unlock this free profile to update company info and see who's viewing your profile. They did do this and broke one Perlin and cracked one Rafter in my attic. Largo FL 33777. These agencies . Give us a call, or request a free quote today. Suggested companies are based on peoples browsing tendencies. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Stonewater Inc accepts the following forms of payment: Check, Financing Available. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. Do Not Sell or Share My Personal Information. Glad to hear that we've been able to support you. May 03, 2022 3:24 pm EDT. Give us a call or click to request a quote today. I have constant smell of damp in my house. Find out more about these on Estate services. They are punctual. Georgia explained to me everything step by step making sure that everything is put in place. They were venting from one bathroom to the other bathroom. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. hbbRc`b``3%E=@ You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. Seems to be a theme that they focus on profit over the poor people they promise to help. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. Stonewater Contractors LLC Contact Information. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. cooker. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. For more information, visit our website at www.stonewater.org. All the staff were friendly and helpful. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. Share your photos and videos with others to prove the truth of your words. We offer a wide variety of financing options and stand behind our services with a variety of warranties. If everyone was like her the world would would be a better place. I'm glad everything has gone smoothly for you :) ^Jade. Anyone can write a Trustpilot review. Please visit this page for more information. She made me feel at ease and got the job done efficiently. !Thank you soooo much for helping me get on my feet with things I needed for my property. We class her as our friend, as she is so helpful, kind and considerate and cheerful. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. Do you work for this business? - Hani. So as I promised, its the papers and the MP as my next port of call. A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. The broken Perlin was replaced, but the rafter was not fixed. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. He got mad and came out of the attic and left to go get the right vent cap. 0000137380 00000 n Thanks for your lovely feedback! They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. 0000012248 00000 n I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. They charged for 3 wind turbines but installed a ridge vent instead. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. Contact ; Community Homes: 702 531 3000 . I will miss my weekly updated with Tracey you have been truly amazing and supportive. I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. Your name * Your email address * Confirm email * Appointments get made and then no one turns up how much longer is this going to go on for!?!? You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. 2023 Trustpilot, Inc. All rights reserved. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. She is a very special person in our lives. I told him that that is bath vents, not my dryer. Great communication and very professional. Great company to work with. We'll be happy to hear from you. 180 0 obj <>stream startxref 0000000016 00000 n . He is in his 50s and an alcoholic, what the hell are you playing at? Founded 1989 With Angi since August 2010. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. I have had it tested and were told that it has to be from moister getting into my attic. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. Bloody awful. 0000001489 00000 n The dryer is on the other end of my house. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. They must have a lot of work to do. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. We use dedicated people and clever technology to safeguard our platform. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream Hopefully we can make this right for you and get this sorted. Fantastic. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. This is where the problem started. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. He said that they had fixed it anyway. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. Is all ok now the painting has been done? Also, you can get the smell from one bathroom to the other. 0000005570 00000 n We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Efficient, professional, and overall a lovely personality which translated over the phone and via email. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. 0000066584 00000 n Great to hear your kind words about the team. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. 0000092214 00000 n The easiest way to report your repair is via MyHome. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. He went into the attic and saw the vent ducts that need to be tied in correctly. trailer For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 0000003570 00000 n Not only that the service charges have been completely inexplicably increased. My mother calls me in tears, I just dont understand how you think this is acceptable. Can anyone help? 0000000832 00000 n Great Job . If youre not sure what to do, get in touch with us so we can help. This will surely increase the credibility of your complaint. The CCP will then meet and make their recommendations within 5 days of their meeting. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! There was no instructions on how to read meter, even agent was not quite sure. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Submitting a response indicates a willingness to work with customers to make things right. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. We never leave a job unfinished, or a customer unsatisfied with our level of service. Could not have gone better. In a few weeks a man came by to fix the mold. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Featured review. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Verification can help ensure real people write reviews about real companies. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Everything went perfect, on time. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. No one had noticed that the bathroom vent ducts were just lying in the attic. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . I would highly recommend them. No, Stonewater Inc does not offer a senior discount. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. not going to fresh air. UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! Well versed in excuses and trying to overcharge tenants. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. Hello Margaret. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Used them three times already. We aim to respond to all email queries within two working days. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. Find out how we combat fake reviews. What can I do? A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. Stonewater continue to put the rent up but do not improve services. I called Stonewater and they sent a supervisor out the next day. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. Family owned & operated. I can see that it you have been trying multiple times to have your problems heard and resolved.

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