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In that case, it's best to contact the sender of the parcel. --------------------------------------------------------- 1 This is just a quick reminder to ensure that you are posting a new thread or question in the appropriate forum. Spoiler: it didnt. No, only the shipper can request a refund claim. You arent going to lose money. To have an automated claim process Sign Up with LateShipment.com and automatically file claims for eligible refund. Send brand-consistent shipping and order updates to your customers directly from your email marketing tools. Despite being totally deranged, that would at this point make more sense that what actually happened. From service failures to invoice errors, learn how you can recover refunds for 50+ carrier errors and save up to 20% of your shipping cost. Of course I wanted to complain! what are my rights? So we gave them a call and they claim they don't know where it is, but they'll let us know when they find it. All attribution rights and moral rights in my copyright work are asserted. I spent another hour on the phone in queue to get to speak to Paolo at PCSPecialist who said he'd open up a ticket with DPD and get back to me this evening with some sort of update. DPD has a compensation scheme which allows businesses to claim refunds in the case of events like delayed package, lost package and damaged package. get a CPR 31:14 request running to the solicitors Impossible to get Currys to exchange or do ANYTHING to help, Mobile phone I sent to Currys Carphone Warehouse for Trade-In returned with a broken screen, Post in Santander blocked my account and my daughters, Natuzzi Italia, Edinburgh - Leather Recliner Sofa Damaged on Delivery - Refused refund for faulty sofa, Post in Hermes parcels scandal continues - plus Times Radio interview audio file, Getting the runaround trying to get a refund for an order Currys cancelled, Currys cancelled my order and are withholding my money - help please, The UK Stands With Ukraine - 'Slava Ukraini'. If you are unsure of your reference number this can be found on your confirmation email. In rare cases, packages get lost during their transit. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. what are my rights? If you are lucky the PayPal dispute may produce something but even that is likely to take time. Add one or more shipping carriers you use to automatically recover refunds. Cookie Notice Twitter - Why you should open a Twitter account, Have we helped you today? https://t.co/M3gkeQAvsO, Debt assignment, LBA and charge - legal query. The PC which cost two grand was due to arrive yesterday and showed as leaving the hinkley hub on its way to magherafelt which is in the north of Ireland at 00.24 on the 16th. LIVE WEBINAR Join us to get an in-depth understanding of customer experience in 2023 | Thursday, February 23rd, 2023 | 3 PM EST |Register Now. Sad to see so many posts with similar issues as me! Advice Please. I just had to hold on tight for them to find my parcel and call me. I called DPD to rant about how idiotic this is. If there's no return address then that's it. 16-11-2017 5:17pm #1. ra0044. Yeah I am at work still, sorry. Can I charge back this? Bizarre things happening nowadays P.S. How about reassuring me that you havent lost my five pounds, will refund it since the delivery obviously hasnt happened as it should have done, and will give my the very best complimentary delivery service when my parcel finally comes back to your depot? be treated like that is an awful epxerience. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Compare The Market Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution (Firm Reference Number: 778488). The #1 subreddit for Brits and non-Brits to ask questions about life and culture in the United Kingdom. Simply create your account with your email. Our site uses cookies to give you the best experience on our website. Try to make it right. Now I've received a letter from Delivery Investigations LTD asking if I received the initial parcel, which I didn't. There's no contact number, email, or website for this company and want to know how intrusive an investigation might be. Problem with utilities company or phone/broadband? Buying any goods or any services??? And why dont you care?? The driver kindly told me I could go to DPDs website and schedule a weekend delivery, which I did, for the princely sum of five English pounds. Critical insights to drive informed choices, Create outstanding post-purchase experiences, Flexibility to define return rules & conditions. I saw on the online tracking system that my parcel was processed for returning to the sender. The unique Ray ID for this page is: 7c0ea45f9e6241ce. DPD's complaint procedure is a process called "make it right". The tracking system is updated every time your parcel arrives at a different depot or whenever some difficulties appear during the delivery. The sender also has additional parcel information, which is important for the investigation. So as the title says Dpd have said my package has went missing in transit and they've no idea where it is an are investigating. I'd prefer to have the pc i ordered but I don't wanna wait a week or more for investigations and such before a refund as I've already been waiting on the whole build process and was super excited for it to arrive only to be badly let down. A missing or lost parcel will only be declared as such after they make an investigation, and look for it in their depots. Really concerning when the PC Specialist staff was not even able to confirm if both PCs were in the same ripped parcel. Wow serious business!! DPDs social media presence have said they will do what they can (so far nothing), look into this and update [me] soon. There's a recent internet-famous video of a delivery driver doing this, the owner had a "ring" video doorbell though. 16th was only yesterday, we had someone on here before Christmas post their order seemed to be lost but all was sorted a few days later. Shipping Prohibited Items With Couriers What Are the Consequences? I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. Because of this I had laid my bins down in the driveway to prevent them flying into the neighbours, which leads me to my next point of the bin not even being mine. Are you wondering what do it in the case when your parcel is lost or just missing? Courier companies like DHL, DPD, GLS and others do their best to locate them, but unfortunately, it does not always end up found. DPD will want more time to "investigate" and then will put we come back with the same answer. How does that happen?? The driver was sacked. POST 177: TOWARDS BOTTOM Very pessimistic but on the experience here, probably quite realistic. We're here for you! Save up to 20% on your shipping invoice through automated refund claims with LateShipment.coms parcel audit software. I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. DPD "lost" my PS5 last year, for which Curry's eventually replaced. I ordered some stuff online for my new PC from various sellers online. I have no contract with DPD tho so surely I should be able to get a refund now and PCS can chase up their contract with DPD? Failing to deliver as scheduled once is unfortunately, twice is starting to look incompetent. https://t.co/16RzCXdrF8, National Tyres/Autocare - Faulty Repair on vehicle - want to give me the vehicle back - no time to fix it, UKPC/DCBL 2019 PCN PAPLOC Now Claimform McDonalds . - If your parcel is past its expected delivery date, you can contact us to open an enquiry. It's out of warranty so we had choice of either shipping it to them or them sending out an engineer to repair, the latter being more expensive so we chose to ship it. How can you screw your processes up this badly? Call us. Usually, courier companies will not initiate further investigations if the customer does not contact them for that purpose. If after this investigation process, the courier company cannot find the box, they will declare it lost. Youll also get notified whenever we broadcast a new webinar :). I find these situations totally bizarre ! I think it worth metering your expectations a little here. It might take a while for the company to consider your parcel as lost. Right now things are pretty damn wrong though, so almost anything would be progress. Use technology to predict delivery exceptions even before they affect your customers and gain an edge over your competitors after this session with our experts. Either call me a liar and say you think I never paid, or refund it, or anything, just say something. I have read through the Q1 and defence filing system. The fact that I had paid five pounds for a Saturday delivery that had been failed three times now, and would apparently never be honored was still lost on the experts at DPD customer service HQ. We often link to other websites, but we can't be responsible for their content. One of the deliveries worth around 700 was not delivered but had been taken and signed for by someone. How about contacting the sender and saying Hey we screwed up this delivery, please send it back to us so we can try again. Powered by Invision Community, Please stand by for a response later on today. I thought "make it right" was optimistic in the. Energy and Digital products are not regulated by the FCA. If you are at an office or shared network, you can ask the network administrator to run a scan across the network Start auditing your shipping invoices, recovering refunds and getting insightful carrier performance reports. Protect yourself read our used car guide. Takes less than 2 minutes to get started. Your Information Please fill in as much detail as you can to help us deal with your enquiry efficiently Your Name * Delivery Postcode* Delivery Address* Reference Number* (Your reference number is your parcel number, consignment number or calling card number) Sender's Reference Well, the payment is on my bank statement already. Guess I'll see tomorrow, fingers crossed! Copyright Reclaim the Right Ltd - reg: 05783665, Welcome to the National Consumer Service. I thought make it right was optimistic in the circumstances, and I was right to be skeptical. Cancel anytime. DziiRe Hi, So on the 27th of December we sent a coffee machine to sage for repairs. This period depends on the courier company responsible for the shipping service. My parcel has contents missing. No credit card required. So they must be notified immediately if you have any doubt or hesitation that your parcel could be missing or lost. I sincerely hope it doesn't of course, but: You must log in or register to reply here. If UPS have failed to deliver your parcel or you think the package was stolen, you can make a claim. But only after lots of prodding and reminding was I able to get any sort of apology yeah we screwed up, thats it. Its free, Twitter - Include the @company's twitter name in your post title here's why, Car dealer who sold death traps and forged court papers, UK households not claiming 19 billion in benefits entitlements. I got a call, a driver for DPD trying to delivery my parcel. WTF??? The DPD claim process might take an average of 2-3 days depending on the service error. If there is proof of delivery service, the company is responsible in the event of loss with the production of a stamped deposit receipt to goods up to a value of 35. Learn how to boost customer conversion rates with our last mile delivery certification. Select. type your name ONLY I should've used them this time but went for a little bit of saving which in hindsight was silly as I saved my 100quid which isn't much in terms of a 2grand order. I don't mind you being blunt, clearly I'm frustrated when giving my views and yeah it's only been 1 day. You need to do this within 14 days of delivery if there is damage to all or part of the parcel, or part of it has been lost.