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We take your concerns and complaints seriously and try to learn from any mistakes weve made. 3.3. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. Click on a service above for more options or click here to look up another property. View our cookie policy here. Please place your recycling and waste at your propertys edge by 7am on your collection day. Kier Group. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. We will deal with your concern in an open and honest way. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. . Employers / Post Job. The extent of this investigation will depend on how complex and how serious the issues you have raised are. Email: Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Tell them that you want us to deal with your concern formally. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Submit Review. Start of main content. Sign in. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . We are unable to accept unsolicited CVs and communications from external recruiters. We will look at relevant evidence. let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Sign in. I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. If there is a simple solution to your problem, we may ask you if you are happy to accept this. If we find that we got it wrong, we will tell you what and why it happened. have been disadvantaged personally by a service failure or have been treated unfairly. If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. Email: We offer a chargeable service to businesses within Bridgend County Borough. In times of trouble or distress, some people may act out of character. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. If you are approaching us for a service for the first time, (e.g. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . Then like us on Facebook and follow us on Twitter. Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . This could be by letter or e-mail, for example. Absorbent Hygiene Products and Nappy collection service request. He sorted everything out for me. Well always be on hand with guidance and support to help you get the results youre looking for. All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. You will then be given the name of the person responsible for communicating with you while we consider your complaint. Refuse service complaint; Report missed collection; . I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. . Dispensation sacks for refuse collection, for larger households or householders with Coal fires. So many issues with everybodys homes its unbelievable. Date of experience: 09 February 2022 Complaints Officers can advise on the type and scope of complaints they can consider. Typical big company really. They call themselves builders? Conway House, St Mellons Business Park Cardiff . This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. Create a profile and sign up for Job Alerts. And one of Kiers workers was grinding metal and sparks was flying everywhere. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Learn about working at Kier Group in Bridgend. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! Conway House. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. Click on a service above for more options or click here to look up another property. If you think a vehicle has been abandoned, you can report this to us online. . Enter your name, phone number and email address. . Write a review. They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Manchester- Optimum House. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. All it took was one call and I had an electrician out within two days. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. Opens in 1 day. Instead, theyre full of the info you need to get things sorted. When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. Verified Listing. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. also considers our response to complaints at least twice a year. If you do not want this to happen, it is important that you tell us. You may wish to contact e.g. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. Age concern, Shelter etc who may be able to assist you. Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. Click on a service above for more options or click here to look up another property. Reviews from Kier Group employees about working as a Recycling Worker at Kier Group. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Cardiff - Conway House. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council when a legal framework applies and we will then advise you about how to make your concerns known. Normally, we will only be able to look at your concerns if you tell us about them within six months. If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. For the best experience please use a JavaScript enabled browser. Here are 8 tips for writing great reviews. Recycling service complaint; Schedule. Email: Disgrace of a company ! Its quick, easy and totally free. Terrible customer service. Conway House. In complex cases, we will draw up an investigation plan. Bridgend. We do not view behaviour as unacceptable just because someone is forceful or determined. If necessary, we will produce a longer report. Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council They are rude and arrogant staff are werid people I QUIT! You can report a damaged or faulty street light online via My Account. 17 Juin 2022 | dangerously in love cover art | dangerously in love cover art You can also use this concerns and complaints policy if you are someone under the age of 18. Click on a service above for more options or click here to look up another property. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. In some instances, we may ask to meet you to discuss your concerns. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. Weve helped millions of people find a resolution. Click on a service above for more options or click here to look up another property. Information provided by various external sources. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. h+s safety glasses were a must but a potential fall hazard was acceptable with their double standards, avoid like the plague. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . We can collect larger household items such as sofas, doors and beds. 2023 Resolver Consumer Online Limited. 23 Cemetery Road, Bridgend, CF31 1NA. Verification can help ensure real people write reviews about real companies. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Where there is a need for significant change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it. In all honesty a company like this should not exist at all. As a supplier , Pembroke school contact us for service and we supplied and invoiced. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. We have a separate policy to manage situations when we find that someones actions are unacceptable. If we did not do something well, we will aim to put it right. If it is more serious, we may use someone from elsewhere in the Council or in certain cases we may appoint an independent investigator. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. Additional sacks for refuse because you have run out - Must be pre-ordered via the . Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Tel: 01656 643643 If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. Wish I could give less than 1 star. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Find jobs. We use dedicated people and clever technology to safeguard our platform. Submit Review . We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. I have now contracted the council to show what they have done. You can report highway issues such as blocked drains on public land, potholes, vandalised street furniture and overgrown trees and hedges. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. You can express your concern in any of the ways below. Resolver is free. Click on a service above for more options or click here to look up another property. Nobody seems able to locate any of the three that have supposedly arrived! If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. Fill in the online form. Click on a service above for more options or click here to look up another property. Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. You can write a letter to us at the following address: We will formally acknowledge your concern within 5 working days and let you know how we intend to deal with it. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: The Ombudsman expects you to bring your concerns to our attention first and to give us a chance to put things right. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. For example, the Welsh Language Board about services in Welsh. Thank you for taking the time to submit your feedback. Thursday every week. We may exceptionally be able to look at concerns which are brought to our attention later than this. He was professional and patient. We will also ask you to tell us what outcome you are hoping for. STAY AWAY from this developer. Our staff will aim to help you make your concerns known to us. Updated on 24/03/2023 . Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Enter your postcode and, when prompted, select your address from the drop-down menu. We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. This policy does not apply to Freedom of Information or data access issues. Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Answered all my questions. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! If your complaint covers more than one body (e.g. Sometimes, you might be concerned about matters that are not covered by this policy e.g. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Contact details. Salary guide. Good pay and work/life balance, good bunch and lads and supervisors. Glad to finish here and move on. Your feedback. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. If we got it wrong, we will always apologise. Occasionally, we might suggest mediation or another method to try to resolve disputes. Snapshot; Why Join Us; 704 . After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. These folks decided to conduct work outside our block of flats at 2 in the morning. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. He or she will try to resolve it for you there and then. You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Bridgend. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Best and worst companies at resolving issues. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Theres no jargon in our rights guides. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. You can report a missed recycling or waste collection online via the Kier website. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. Our. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Chris. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. Email: All rights reserved. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! Tel: 01656 643643 Email: . Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. We will provide any service youre entitled to which we have failed to deliver. 2023 Trustpilot A/S. Email: I would highly recommend them. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. And we had to send them proof !And during that 70 days - not one apology ! 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. Inept upper management working on an "old boys network" basis. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Reviews from Kier Group employees in Bridgend about Pay & benefits. Ppl of ethnic origin get blackballed or a victim racial filtering. . Thank you for your understanding. Wales, Bridgend, Bridgend . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For the best experience please use a JavaScript enabled browser. Complete health and safety risk! If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. When you express your concerns or complain to us, we will usually respond in the way we explain below. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We appreciate your views and will use them to improve our website. If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. Click on a service above for more options or click here to look up another property. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. We believe that all complainants have the right to be heard, understood and respected. Click on a service above for more options or click here to look up another property. private residential homes, specialist health providers) you may wish to raise the matter informally with them first. It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We have a separate policy for Social Services complaints. I see a lot of ppl complaining about kier. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We will explain how and why we came to our conclusions. You can contact the Ombudsman by: There are also other organisations that consider complaints. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. Thanks for your interest in the Recycling Operative position. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. Tel: 01656 643643 If you have a concern, raise it with the person you are dealing with. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. We will tell you who we have asked to look into your concern or complaint. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience. It goes against our guidelines to offer incentives for reviews. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Kier. Will try put the boot cam on youtube for your enjoyment. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Simple! However, we also consider that our staff have the same rights. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 I shall have no option but to now take this up in a more formal legal way . If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . A free inside look at company reviews and salaries posted anonymously by employees. We aim to clarify any issues you may be unsure about. Worked for this company for many years when they were part of sheffield council. Thursday every week. Operative. Please check with your phone provider if you are unsure about how much a call will cost. Customer service is awful and they dont accept responsibility . This policy is also available in Welsh at our public buildings and on our website. brian kim, cpa clearvalue tax net worth . This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Resolver can help you send your complaints to Kier. And all they can say is, cant get anyone to do the job!! Additional sacks for refuse because you have run out - Must be pre-ordered via the . 1 Kier Group reviews in Bridgend. I recently had my place rewired and a few things weren't how I wanted them. Our Cabinet also considers our response to complaints at least twice a year. Find out how we enforce anti-littering rules in Bridgend County Borough. Get started now and lets get this sorted. have been treated unfairly or received a bad service through some failure on the part of the body providing it.