croydon council bin collection contact number

Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. No Tag left on Bin Handel saying why?? provided additional information in answer to the issues raised in your We cover all business sectors with regular and reliable collections. Croydon, CR0 1EA document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Enter your email address to follow this blog and receive notifications of new posts by email. In this case, the Council will refund the payment made for the garden waste Service. Words imparting the singular number shall include the plural and vice-versa. The council says that residents can now do the following all on the council website: Perhaps unusually for Croydon Councils website, these services are clearly flagged up close to the top of the sites main page and easy to navigate, with a clickable link taking site users to the area they require. Veolia, come (or dont come) when they choose anyway. Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. Any views expressed in this email are those of the individual sender, The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account. In your request for information dated 2 August 2021 you requested the The local authorities take a strong approach to any kind of illegal waste disposal. We will accept service of court proceedings for the Council by email on Contact us if you think it should be reopened. The bin timetable is incorrect for my address has been for over a year. 6.6. Nothing in these Terms and Conditions shall limit or exclude the Councils liability for death or personal injury caused by its negligence or for any other matters for which it would be unlawful to exclude or limit liability. which may be legally privileged and/or subject to the provisions of We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, What will the 'new' Westfield deal really mean for Croydon? In the unlikely event that there is a problem with the garden waste collection Service: I have been chatting to the councillor Danielle about this so I know she is aware. The bin(s) remains the property of the Council at all times. So far I have only received a single response on 8th September stating that they will chase up the service for the data. The cost will be the standard annual fee, regardless of the length of the remaining period. What about the many residents who are not online ? Free bins. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. Bin Location (Lat / Long coordinates) 1.1 Selflessness Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. Should you have any difficulties with reading the spreadsheet kindly Internal Review of the Councils response to your request for information, Contact us if you think it should be reopened. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. 7th Floor Zone C About the garden waste collection service. I note that it is now 5 weeks later, and have not had any update to this request. 6.7. response attached above. If that be Ms Kerswell then take the congratulations as well earned at last. The principles also apply to all those in other sectors delivering public services. This doesnt extend to the company that employs them. When youre happy with the type, number, and size of free bins, tell us when you need your bins delivering. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. All garden waste should be placed loose inside the bin(s). If you are not content with the outcome of the Internal Review, you have 7.9. There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. Services: bins and recycling: 020 8726 6200. revenues and benefits including council tax and housing benefits: 020 8726 7000. education and schools: 020 8726 6400. housing: 020 8726 6100. housing repairs council homes: 020 8726 6101. leisure, parks and libraries: 020 8726 6900. What goes in your garden waste bin. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. 10.1. Please see clause 6.4. for further details. Yes, our customer care team is based in York. We apologise for the delay in responding to your request. your request as you believed that you had not been provided with the The Parties can cancel the Services in the following ways: I understand the data should have been provided within 20 working days of the request having been made, and is now over 2 weeks overdue. 6.9. This request has been closed to new correspondence. Business Waste offers commercial waste, disposal, collection and recycling services throughout the Croydon area. If we decide a fee is payable, we will Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. 14.2. Croydon is big, busy and constantly changing. The Council will investigate all missed collections reported within the timescale and will not return if a bin is suspected of being refilled. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. the right to apply directly to the Information Commissioner for a A Hooker made this Freedom of Information request to Croydon Borough Council Bin Serial Number Holders of public office should exhibit these principles in their own behaviour and treat others with respect. 6.11. The Council reserves the right to alter collections if required, and will endeavour to provide adequate notice to all householders that would be affected by the alteration. Collections will commence on the next scheduled collection day following delivery of your bin. Download I requested a download of all Collections made from Bigbelly bins since This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. We can perform waste audits for your business, hire out skips or even offer legal advice. Find out how to start or renew a garden waste collection. And how come he cant provide this while he circulates his monthly propaganda leaflet? We have chased the service for the requested information and hope to be in a position to respond to your request soon. They had changed the scheduled day without notice and only placed this on their website. If on arrival it is deemed that your property does not meet the requirements of an eligible property ie: Health and Safety Issues or other anomalies) the bin(s) will not be delivered. These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. Yes! current COVID 19 (Coronavirus) outbreak you may experience some delay in Download 14.1. All public office-holders are both servants of the public and stewards of public resources. A Waste and Recycling Page page will then appear listing all your bins, the last and next date of their collection. For proper disposal of larger items and white goods, residents can book a bulky waste collection, or take items to any of the councils three Household Reuse and Recycling Centres. Internal Review. Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. Can I add an additional bin to my service? Please collect tomorrow ASAP Bin has been left in Normal Collection place. 15.2. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). The Council shall be free to sub-contract the provision of the Services (or any part thereof). I can confirm that we are considering your concerns and we will aim to Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. Or the compliance of the Nolan Principles in my case . But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. disseminate the information contained within this e-mail. Yes, Business Waste has received Alcumus ISOQAR certification for: These are both in the scope of registration for the provision of waste management brokerage. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. 1.2 Integrity To contact us, please select from one of the options below. If you order an additional bin after your original subscription period begins, the subscription start date for the additional bin will be the same as that for the original. The bin is not presented at your property boundary closest to the highway, by 6am on collection day; This is nothing to do with a drive to reduce the amount of paper recycling going straight into the furnaces of the Beddington incinerator. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. Yes visit our payments page to pay your invoice online. Disclaimer: This message and any reply that you make will be published on the internet. I hope they will remember us and give us a print out or we will have a difficult time figuring out what day by put our rubbish out. 2.5. To arrange low cost waste collections call 0800 211 83 90. I requested a download of all Collections made from Bigbelly bins since I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. They mean that residents will no longer need to log in to My Account to complete these simple tasks. Bernard Weatherill House email address for service is [2][email address]. 7.2. they were installed, i.e. I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Most Mondays they have the Department of work and Pensions Disability Employment Advisors on site from about 10.00. You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Download Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description 6.11. Download We work with all our customers to ensure your waste is always collected on time when its suitable for you and the licensed waste carrier. We are dealing with yourrequestunder theFreedom of Information Act Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Bin Serial Number Bin Location (Lat / Long coordinates) Installation date Date and Time of Collection The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection.

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