depop buyer wants refund

The best return or refund experience is avoiding one altogether. Ask for some feedback. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. In short, they are preloved fashion apps. You can find vintage pieces on Vinted, but they're certainly not as common. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. So in the event of an item received but not as described dispute its always one persons word against anothers. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Its that simple. Enter the refund amount and click Submit. Each user has 180 days to request a refund via Depop. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Buyers want authenticity and transparency. Really confused how this can happen. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. However, it's important to note that Depop charges a higher fee. Using tracked shipping is a great way to create trust between you and the buyer. You are viewing the PayPal Community Archives. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. Mention relevant aspects of the transaction such as dates and place of delivery. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). Respond to refund requests quickly. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. but I'm can't seem to upload them to the claim. The full terms and conditions are covered in the eBay Money Back Guarantee policy. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. Depop is particularly popular with users in the US and UK. List Your Items on Depop. When you make a purchase using links on our site, we may earn an affiliate commission. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. Remember to always keep buyer/seller communication on Depop. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? 3. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Home FAQ Quick Answer: How To Issue A Refund On Depop. I am suppossed to let.him have all.of this equipment for free? PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Abusive behaviour or harassment toward other Depop users or staff. Meet-in-person transactions. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? If you want to sell items on Depop, the process is very simple. If you have questions, you can also message the seller to learn more. The buyer can then accept or reject your response. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. If they reject, the dispute will be escalated to the Depop Support Team. How do I refund a buyer who paid with Depop Payments? Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. We love it when our customers are happy with their items, but what do we do when they request a return or refund? - made sure not to do it through friends & family because I know people get scammed that way so often. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Explain your decision. Save face. Depop allows you to send and receive money by linking your PayPal account. The issue was outside of your control and contacting the shipping service may help you settle the issue. Check us out! Will PayPal refund me if item not received? When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. Here are some popular online retailers and payment systems thatoffer Buyer Protection. Buyer asks for partial refund after 2 weeks. I am going through this now. Can you get a full refund on Depop? Advice is voluntary. If they accept, the dispute will be closed. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. 1999-2023 PayPal, Inc. All rights reserved. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. Tap on the purchase/sale you want to leave feedback for. 68. r/Depop. Buyer wants a refund?? Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! Head Office. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. When you make a purchase using links on our site, we may earn an affiliate commission. Kudos / Solution appreciated. Select the transaction youd like to refund > tap Refund. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. Tap > tap All sold items. Read our review of Vestiaire Collective, including authentication Is Etsy legit? Be prepared to walk away. Its always worth checking if a website offers Buyer Protection before you make a purchase. As resellers, we all want the perfect sales experience from start to finish. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. This application is not endorsed or certified by Mercari, Inc. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. The app does not have its own payment system, and therefore does not accept raw payment card details. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Find the purchase payment you would like to refund and click Details. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. This is a decent chunk of your overall profit, so it is worth keeping in mind. The app is popular in countries across Europe, such as France and the UK. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. We may suspend an account for any of the following reasons: Prohibited Items. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. Will Depop ban my store for using Sales Bot? To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. He came to my house and tried out mower. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. So, can you trust these apps with your data and money? Payment is made via the Amazon.com website. Transactions are being processed outside of Depops in-app payment system. Buyer Protection is not optional and is therefore charged on all purchases and sales. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Ah that's brilliant thank you so much, you've put my mind at ease!! How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Thanks for your submission to r/Depop ! But why is it important? It's what happened time to time , we are having a meeting to remove PayPal from our payments method. To send a full refund, follow the steps for Full refund. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Include details about the productwhat was purchased, when, and what the price was. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. I didn't ship anything. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. Its easy. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! He came and tried it. This content may be old or outdated. However, Depop is also used by small businesses offering new products. Keep your cool and stay professional. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. You can use the error code to cross reference with Paypal API errors. Price your items competitively and fairly so both you and the buyer are getting the best deal. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Refund Request LetterWhy Is It Important? In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. Depop Payments refunds Log in to the Depop app. Find the payment you want to refund and click on the name of the payer. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. This application uses the eBay API but is not endorsed or certified by eBay, Inc. If you had met seller protection paypal would have reimbursed you. 5 months later I get an email where he wants a complete refund. To send a full refund, follow the steps for Full refund. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Tap > tap All sold items. Follow these steps when you want to create a Depop listing. screenshot of the completed refund in your PayPal account) Here are attributes to include in your listing: Secondhand shoppers are savvy. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. The person paid via goods as PayPal took a percentage. This application is not endorsed or certified by Facebook, Inc. All you need to do is make sure your buyer returns the item using tracked shipping. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. Email: support@depop.com. . About Depop. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. This application is not endorsed or certified by Grailed, Inc. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer.

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