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Just my opinion! I'm on the end of my rope. Can you please tell me how I can speak to an actual person. I'm in agreement with your last thought @NOTATALLPLEASED. The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. And then submit an application with Comcast. Please ensure all information matches exactly on your applications, and if you continue to run into issues with submitting the app, please reach out to our Internet Essentials team at the below number. NV Only Accounts:Sales associates who use the National Verifier but do not need NLAD access can receive NV Only accounts. Same problem, Comcast rejected but I have been approved through the National Verifier. Called them and they said everything is good on their end and fully approved. Yet most of us know this is not true because we have already been accepted into the program. I can't even duplicate what I did a couple days ago where I did speak to a human but they kept saying it was the government's fault yet it was Comcast sending out the rejection email. How do I know when my EBB Benefit has been applied to my account? I am sorry you are still experiencing EBB issues, please continue to refer to 1-855-846-8376 to speak with our Internet Essentials department for further assistance. Comcast email said there are three instances why my EBB application was not approved: 1. How did you get past that @sofarsogood and how did you get help from Comcast? WARNING: If you have not applied yet through the EBB national verifier, DO NOT ENTER YOUR MIDDLE NAME on the EBB application. Once you receive confirmation of your enrollment, you could see the Emergency Broadband Benefit credit on your very next bill. Here I am 8 days later, no email, no nothing. They want me to put my Comcast account in my son's name! Service providers should only use mock data in the National Verifier staging environment. How do I get help? [Edited: "Solicitation"]. You can only get one Emergency Broadband Benefit per household, not per person. (more hours I won't get back) I am seeing posts where customers have been denied multiple times, same as you. As I said, I have already filed a complaint with the FCC. TheNational Verifier staging environmentallows users to use mock data to simulate service provider portal transactions, including eligibility checks and document uploads. Yes. I had same problem. Click here to complete your application with the National Verifier. The phone number you gave here is for Internet Essentials and is for signing up for that program. The funds are going to be gone before Comcast gets their mess straightened out! In case the system cannot automatically verify the consumers eligibility, USAC recommends including the following items with the Application Form: A Lifeline Support Center agent will review the application and send the consumer an eligibility decision via U.S. mail. I am going in circles and ABSOLUTELY no recourse in sight. The ACP can help qualified households pay for connectivity services such as internet and wireless plans with data. Can I get the Emergency Broadband Benefit on my wireless voice-and-data service and my data-only service? This is for security reasons that we are unable to perform this task online or over the phone. @user_e1f8c7 I've had the same situation. Last 4 digits of your Social Security Number. None of the reasons listed for my application failure are true in my case. The ACP is a government program that provides a benefit for. It is just insanity! Comcast email said there are three instances why my EBB application was not approved: 1. I entered my middle name, which wasn't done in all caps to match first and last. 2. On December 27, 2020, the Consolidated Appropriations Act, 2021 became law and established an Emergency Broadband Connectivity Fund of $3.2 billion in the United States Treasury to help Americans afford internet service during the pandemic. Click here to complete your application with the National Verifier. Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year. Did you also get the Comcast email about getting denied or no email at all from Comcast? So I started over and I was "assured" that this time it would show up. In this scenario, if the customers are part of separate eligible households, the customer(s) would need to separate each line onto its own account and each user would need to verify eligibility and enroll in EBB separately. At least one person in the household can participate in their broadband provider's existing low-income program. The ACP is a federal government program that can help eligible customers pay for their home internet service. I told him it was ridiculous because nothing is getting resolved and nothing is different on your end. If you are already approved for Lifeline, there is no need to re-apply for ACP. I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. The National Verifier (NV) is Lifeline's centralized application system. EBB enrolled customers may switch service offerings at any time. Pay, $60/mo unlimited + 15 GB Mobile Hotspot + 150 GB Cloud Storage rate plan, $55/mo unlimited high-speed data rate plan, $60/mo unlimited + 15 GB Mobile Hotspot + 150GB Cloud Storage rate plan, Affordable Connectivity Program (ACP) FAQs, Cricket Wireless Terms & Conditions of Service, Do Not Sell or Share My Personal Information, Limit the Use of My Sensitive Personal Information, Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps. Consumers may apply for Lifeline using the National Verifier through any of the options listed below: What???????? Ive gotten approval thru the national verifier based on dependent info. By time comcast gets their act together for EBB, the funds will be all gone. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. Why was myEmergency Broadband Benefitapplication denied? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, got the following email response from xfinity after applying for ebb benefit. Consumers looking for more information on FCCs Emergency Broadband Benefit should visit fcc.gov/broadbandbenefit. I was approved in May Nationally and have been trying with Comcast since. Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. A group of states and territories received access to the system at a specific time. What is the difference between me pushing that button or him I asked? Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers. Once you are approved, call AT&T at866.595.0604 to enroll with your National Verifier application ID. yes i did fill out the information requested and was able to submit the application to xfinith. February 26, 2021 - Fact SheetFCC Emergency Broadband Benefit Program Fact Sheet. Application Form the National Verifier EBB The consumer fills out and signs Apply by Mail ontion 3: ) roviderto contacts a service Verifier, the consu mer can then lication Process determination from the National electronicapplication m Obi d to p Available for Public Use . USAC implemented the NV in phases. To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity. Well help you apply your ACP benefit to your current service. I've gotten the same email from xfinity. Don't expect miracles but at least your names will match up. I was approved and received an application ID number. The National Verifier website will verify your identity based on the information you provided and process the application. The information provided below will be used to verify eligibility for the Affordable Connectivity Program (ACP). Did you fill out all of the information requested? 3. I was able to speak to someone but it was in the wrong department. An "economic unit" is defined as "all adult individuals contributing to and sharing in the income and expenses of a household." Once youre approved, have your ACP application ID handy and follow the specific steps for the service you want. And you can just forget about speaking to a live person. I probably lost out on a month of the benefit, but I'm happy that it's finally working. Consumers can fill out the National Verifiers official Lifeline Application FormandHousehold Worksheet(if needed) and mail them to the Lifeline Support Center (address available on the application form). I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. To watch short video modules on the NV, visit the Videos page. I was approved with a Application ID. The system will also recertify Lifeline subscribers annually. The NV has automated database connections to verify consumer eligibility for Lifeline. Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. I talked to a customer support lady (call 1-855-846-8376) and she filled my xfinity EBB application from her end, instead of me doing it. Just awful. L. No. The crucial one is to qualify through the National Verifier. They are giving people the run around and those of us that have this issue are missing out on the limited funds and time that this program will be in affect. How do I get assistance with my Affordable Connectivity Program (ACP) benefit? I know I am eligible and have been "verified" in the National Verifier program yet Comcast emails me that they are unable to approve my request. Important News: Congress recently created the Affordable Connectivity Program, a new, long-term $14 billion program that will replace the Emergency Broadband Benefit Program. I too was first told I had to go to a Comcast store (35 miles away) to get my name changed. A customer may lose the EBB benefit from Cricket in multiple ways: Once your Cricket enrollment in EBB is complete, you will receive a text message confirmation. There are a number of ways households may be eligible. @user_c1d1da I'm glad to hear that you were able to finally get the credit! How do I know if I qualify for the Affordable Connectivity Program? I'm unable to submit another application the National Verifier, because I'm already qualified. She then tells me my application is pending and to keep watching my email for a updates. The Universal Service Administrative co. (USAC) got the responsibility from FCC to perform this deal as a third party. Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. I have the email stating I was approved and also verified it over the phone with the national verifier. Eligibility for the ACP benefit is determined by applying to the federal government's National Verifier. It seems even Comcast is having problems with the EBB program. Hello and thank you! Got verified by National Verifier but got the same "Unapproved" email from Comcast. 3. In addition, if there are changes to your name that need to be made to your account, this can be done in-store with a valid ID with the corrected name. Eligible customers may begin enrolling in ACP with Cricket Wireless on January 7, 2022. The Act directed the Federal Communications Commission to use the fund to establish an Emergency Broadband Benefit Program (EBB Program), under which eligible low-income households may receive a discount off the cost of broadband service and certain connected devices, and participating providers can receive a reimbursement for such discounts. To contact Cricket Customer Support, please call, Were sorry to hear youre experiencing issues with our enrollment form. AT&T PREPAID does not determine eligibility for ACP. Title: EBB Application Process.pdf If you have any questions, please visit. Federal Pell Grant receiver in the current years. In order to enroll in the Emergency Broadband Benefit program with Xfinity, the information on your EBB application with the National Verifier must match the information on your Xfinity account. The EBB Order establishes a rapid 1-855-846-8376. I have been following all of this closely and thank you for working through this process with us. For example, if you are already receiving assistance for your wireless service, you cannot receive ACP assistance for your internet plan too. I asked him, if this doesn't work then what? I have the information that Lifeline game to give to comcast, name, address and application ID in order to look me up but nobody asks for this at comcast nor is it asked for when submitting the application with comcast. They said it would not be applied until my next month's bill. However, eligible customers can still receive Access from AT&T even if they choose to apply their ACP benefit to their wireless service by applying with AT&T for the. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. They are obviously avoiding implementing the credit. The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. All of the information matches, there is no reason this shouldn't go through. A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the, "Household" is defined as any individual or group of individuals who live together at the same address as one economic unit. She asked me what my national verifier application id is and she said, ok great, I put in in the system and sent it to the dept that is handling it and that they will use the id to match it and that there was no need for me to call back and hopefully should just be a day or two and to watch for the approval email. [Edited: "Solicitation"]. I applied in the very beginning to the national verifier and was approved. If I already receive the EBB benefit on service from another provider, how do I transfer my EBB program benefit? The federal government's National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: Your household income is at or below 200% of the Federal Poverty Guidelines. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. Thank you so much! The Commissions Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed for the EBB Program. I'm not sure you know what's happening here, but I'll take the one-off communication to get mine fixed. First, youll need to apply with the federal government at, The federal governments National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. I continue to regret having Comcast as my internet carrier but they do have the best speeds right now. Xfinity's new application allowed me to add my middle name in the same format from the National Verifier, and 48 hours later I was approved. If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairsgeneral assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for thosehouseholdsmeeting its income qualifying standard); or the Food Distribution Program on Indian Reservations. I really appreciate you being a member of the Comcast Family! Then you must submit your documents to the national verifier to check your eligibility. I will post an update should I get approved by Comcast but I am not too confident. USAC will approve or reject mock applications based on the service provider request; however, this process will not validate that the documentation is acceptable. I applied through comcast 4 times, I am ALREADY APPROVED THROUGH VERIFIER. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. If you have any questions, please visit fcc.gov/broadbandbenefit. How long will it take to get a response from the National Verifier? Additionally, the program provided a one-time device discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider. @user_c1d1da Thank you for your comments on your personal experience. Through the ACP, eligible customers can reduce their AT&T Internet bill by up to $30 per month*, or up to $75 per month if they live on qualified Tribal Lands. I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. Hello, @user_2b2197. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly. You will start the application procedure when you are ready with all these documents. A household is eligible if one member of the household meets one of the following criteria: Hello @ComcastLizzy I have entered EXACTLY the same information as I had given to National Verifier. Plans up to 100Mbps. They will be unable to enroll consumers in NLAD without a qualified result. So it is trustworthy to receive the benefits through the National verifier process. 1182, 2130 (2020), . We need you to contact our Internet Essentials team at 1-855-846-8376. he came back and said, they told him to tell me that it is required to apply to the national verifier first!!! Households enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit during a 60-day transition period to ACP. Your business is so important to us and we want to make sure your concerns are resolved. Required Documents for National Verifier EBB Program, Application Process for EBB Through National Verifier. So there is light at the end of the tunnel. Your application may have failed for one of the following reasons: You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. How do I get the EBB Benefit on my Cricket account? If you request to de-enroll from Crickets EBB program, your request will be processed within two business days after the request. To protect and to reduce fraud, waste, and abuse. So horribly frustrating!! Hello NOTATALLPLEASED. EBB Program through the National Verifier or through the provider's own application process. Our Internet Essentials team handles the application process and can further review any errors or issues that pop up during the application submission process. Just got my next month's bill. Comcast your turn to FINALLY fix this. Providers looking for more information about this transition should review FCC Provides Additional Guidance on Affordable Connectivity Program and FCC Issues Further Guidance for Affordable Connectivity Program. ), I am not underage,(I AM 65!!!!!!! If anything further comes up, please let us know. Ensure you have received an approval status . A household is eligible if one member of the household meets one of the following criteria: program, including any of the following benefits: Tribal Programs for Residents for Qualifying Tribal Lands: Bureau of Indian Affairs General Assistance, Food Distribution Program on Tribal Reservations. The EBB was an emergency program created in response to the COVID-19 pandemic. After speaking to someone thru the chat feature on comcast's support page they said I could reapply on the 24th. Apparently, Comcast, in their infinite wisdom, do not want to spend the federal government's money, they want to hold on to it like it is their own. I think it may be as simple as Comcast has my name as Ken and the Verifier program it is Kenneth. Which Cricket plans are eligible for the Emergency Broadband Benefit? You may only apply your benefit to one service. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. In this program, you will get a 50 dollar monthly discount on the internet, up to 100 dollar purchase discount on tablets, and many more. off their internet or wireless service, or up to $75/mo. I am a long time customer and have spent many many hours/days that I will never get back, trying to apply (days receiving error messages with no direction at all through customer service, even receiving information such as "you cannot apply with us until 30 days after you are approved through the national verifier") and now being denied. Im having issues with the Cricket EBB enrollment form. For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311.. Please help! IX, 904, 134 Stat. This is federal moneyright now. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. As of now, the FCC has no set expiration date for the program. We are approved doesn't make sense. The consumer will enter each piece of information such as name, address, date of birth. I have called several times and pressed different numbers each time in the hope that I fill finally get transferred to a live person, no such luck. The EBB Program leveraged Lifeline systems like the Lifeline National Eligibility Verifier, the National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement.